So I come back to my original question, having found this internal switch then how do you use it on a FTTC Smarthub 6 without access to the WAN? it's dns-hosts - but you don't set the DNS lookup there it's under myNetwork/ip-address which I suspect has a different version for the home one. It comes with 5 antennas, Dual AC Wi-Fi, 4 giga ethernet connections, USB Ports and like all of the other hubs . The BBC is not responsible for the content of external sites. This is caused by a bug in the BT Smart Hub 2s firmware (versionV0.26.03.01286)which prevents devices on the 5GHz band from communicating with devices on the 2.4GHz band, and vice versa. One man said he could only connect his iPhone 11 to his Sonos speaker system when both were running on the slowest frequency. How to access the Smart Hub Manager; Download the Business Smart Hub 2 user guide; Using. Move and Roam do not connect to SonosNet so wiring a Boost wouldnt do anything that your Arc isnt doing at the moment. Not sure which hub or router you're using? Turning off 5GhZ on the router is indeed a workaround but the WiFi speed was pathetically slow so this isnt a solution. So the question remaining is does it actually work on a residential Smarthub? When prompted enter the Admin password, which you can find written on the pull-out tab on the right-hand side of the router. Also problems connecting to my wireless Canon scanner printer. This would be a double NAT (two router) condition which isn't recommended. Then use the Orbi router in router mode. After trying to set bridge mode and saving (the save appears to hang) I eventually. You may need to reboot your Sonos devices by powering them down for 30 seconds and powering them back up. Need support for other hubs and routers? My assunption is that as both the FTTC and FTTP models use the same firmware they work in exactly the same way. Yes its not ideal. To change anything you need to click one of the settings. Turn off 5ghz and install the boost followed byall speakers. BT have confirmed that the firmware update that contains a fix for this original issue has been rolled out to the majority of users. Message 1 of 2 Ditto This 0 Kudos Accepted Solutions FURRYe38 Guru 2020-06-02 11:52 AM BT added that an update for all users would be available by the end of May. If none of these reasons seem to explain why you're not seeing Smart Setup, it could be that you are using a device that's not compatible. Insert the other end of the broadband cable into the Broadband socket on your hub. Viewing the status of your Smart Hub 2; Changing the wireless settings on Smart Hub 2; Restricting the wireless devices that can connect to your Smart Hub 2; Setting up IPv4/IPv6 DNS servers or dynamic DNS on Smart Hub 2; Using Smart Hub 2 as a modem only . - edited Another BT customer said being restricted to 2.4Ghz would not be enough for families all using devices simultaneously. Go to Solution. Broadband speeds Both offer advantages - 5Ghz is faster with less range, while 2.4Ghz is markedly slower but with more range. No idea how 2.4GHz can be too slow for any video streaming. The telecom giant's router operates using two different wireless frequencies: 2.4Ghz and 5Ghz. Systems that have a Sonos Move or Roam on them will also not be helped by this change, so disabling 5GHz would be best for those households. I too have just discovered this thread, having tried to sort things out for the last week. Switch on your hub Step 1 of 6 An unanticipated problem was encountered, check back soon and try again Error Code: MEDIA_ERR_UNKNOWN Session ID: 2022-11-29:6bd6668cf82ade9b12484d03 Player Element ID: d2e0e7d3209e2f643e62e656d0faf011 My speed has dropped to 40Mbps on my wifi devices. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop, My Setup|ISPSparkLight| InternetCable 1000/50 CAX80 Modem Mode| Wifi RouterMK83+ (Router Mode) | and RBK853 (Router Mode) | SwitchesNG GS105/8, GS308v3, GS110MX and XS505M | Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30|NightHawk: MK63, MR6150, R7000, R7800, R7960P, R8000, R8500, R9000, RAXE500, RAX50, XR450, XR700, XR1000, EX7500/EX7700. This is caused by a bug in the BT Smart Hub 2's firmware (version V0.26.03.01286) which prevents devices on the 5GHz band from communicating with devices on the 2.4GHz band, and vice versa . It supports the 802.11b/g/n wireless networking standards, and the WEP and WPA security protocols. Switching Smart Setup on and off on the BT Smart Hub 2 Links to user manuals and other documents for BT Hubs for broadband. BT have advised me this a fix should be out this week. ie. "I've been having the same problems and have been tearing my hair out," said BT forum member Rawberry. . When the lights have stayed solid blue for two minutes, your hub is ready to go. What is Smart Setup on the BT Hub? What is the difference between WiFi 6E and WiFi 6? After raising a complaint with BT I had yet to hear anything from BT. Smart Setup is BT's online set-up wizard. Therefore, we can consider this issue closed. Had to resort to switching off 5GHz, What the BT handler said to me when I questioned losing 5ghz, The 5 Ghz band is only faster than the 2.4 Ghz band when in the same room as the hub and this is only really above 135Mbps for most applications you would not notice any difference ,The 2,4 Ghz is a stronger signal penetrating walls etc. Furthermore, the BT Smart hub 2 supports 802.11 b/g/n/ac 33 MIMO on 2.4 GHz, and 802.11 a/n/ac 44 MIMO on 5GHz. For help getting started with all your products and services, visit our welcome pages>, Coronavirus: Delivery, installations and repairs, BT Home Hub 5 - Information and troubleshooting guide. Understand rental and other basic charges, Enter the admin password. Page 1 welcome this is your wi- router guide setting up your wi- router Connect your bre box (the wall unit) to the red WAN port on your router using the cable . Slide the two parts of the hubs plug together until they click into place. ***Please Subscribe: Youtube have required creators, like me, to have at least 1000 subscribers! At conservative gathering, Trump is still the favourite. I have a new hub. Along with the brand new router, the BT Smart Hub, come the same old problems that we've seen before. As well as being incredibly annoying when all you want to do is connect to the internet, it can stop some devices from working altogether, as they keep getting redirected away from the internet: I've had it break smart home systems, while many people have reported that Smart Setup breaks the Kodi media player. Click the "On/off" button to turn Smart Setup on or off, Remember once you make any changes you'll need to save them. Connect using the details on your hub - edited "This will be rolled out in waves due to the high number of BT Smart Hub 2 units in customers' homes, as well as making sure that the new firmware has no further issues and correctly resolves this problem.". 9:40 PM As my previous experiments with a FTTP Smarthub showed (https://community.plus.net/t5/My-Router/Using-a-FTTP-Smarthub-6-on-a-Plusnet-FTTC-Service/m-p/165176) the FTTC and FTTP Smarthubs use the same firmware. Ive had the cant find Sonosproblem for a couple of weeks. Everything now works, so again it confirm the issue is with BT. BT are indeed aware of this issue and are actively investigating and working to resolve it as quickly as possible. This is so you can learn about some of the most important features of your BT Broadband package. Click a dropdown for your model of Hub. Any 3rd Party router should work so long as you can create a static WAN ip on that router, and then add this to the smart hub 2. If your BT Smart Hub 2 router is still running the affected firmware (V0.26.03.01286) then please get in touch with BT directly. 9:11 AM BT Smart Scan technology AP mode is preferred if you have a ISP modem/router that can't be bridged. On a PC or laptop connected to your hub, enter http://btbusinesshub.home or 192.168.1.254 Click on Advanced Settings Enter your Admin password if prompted (can be found on the base of your Hub) and click Ok. BT's done a great job on this router. 01-10-2020 I saw the post about the public/private. Sonos tried to do a workaround but lasted an hour or so. Thanks 0 Ratings 1 REPLY Dippu Expert on 11-05-2020 9h23 6,426 Views Visit this address in your browser of choice: 192.168.1.254 Go to Advanced settings. Issue affects both Sonos Move and Epson airprinter - what was really strange was that both iPhones were hit but neither of the iPads despite the fact they all use the 5 GHz network. Navigating ones way through these conflicting accounts is not easy. "BT have let us know that they are working towards pushing a fix to affected routers over the next 4-5 weeks," said the spokesman. So some transparency is needed so customers like myself know that this is a commonissue. (I don't own a smart hub), https://hummy.tv/forum/threads/bt-smart-hub-bridge-modem-mode.9826/. I saw another suggestion to disable the private address under Wi-fi on iOS and this has cured the problem for me whereas putting hub into wireless mode 2 and re-setting router made no difference. Anyone that still experiences issues on the latest firmware, please create a new topic or get in touch with Sonos Customer Care. You can turn Smart Setup on or off in the Hub Manager. It can. 8) Wait for your devices to reconnect. This complaint isnt resolved for me. Try opening a browser and going to, If none of these reasons seem to explain why you're not seeing Smart Setup, it could be that you are using a device that's not compatible. 30-09-2020 BT have let us know that they are working towards pushing a fix to affected routers over the next 4-5 weeks. Make sure that your computer is connected to the Smart Hub via Ethernet or wireless, and then open up a web browser. How can I turn it on and off? Millions at risk of hacking from old routers, Street fighting in Bakhmut but Russia not in control, Saving Private Ryan actor Tom Sizemore dies at 61, Alex Murdaugh's legal troubles are far from over, The children left behind in Cuba's mass exodus, Xi Jinping's power grab - and why it matters, Snow, Fire and Lights: Photos of the Week. I have written a Troubleshooting Sonos on WiFi article - and I think Ill now add the Local Network permissions and Private Addresses issues to that article as theydorelate. If you're getting Smart Setup again on a device you've already set up, it may be that you have performed a factory reset on your BT Hub. To view the router settings, go to http://192.168.1.254. I didnt find this to be the case - with 5GhZ turned off my BT service was virtually unuseable. This topic has been closed for further comments. Connecting your computer to your broadband. A friend with BT Broadband was kind enough to check their regular BT Smart Hub 1 (2016+) for me, but not able to test whether it actually works, as they don't have a 3rd party router. Then plug one end of the grey broadband cable into the port marked Modem and the phone cable into the port marked Phone. Vodafone Broadband: Great prices but at what cost? I have disabled the bt fon and bt wifi to reduce my home network clutter. Yes, turning off 5ghz will also resolve the issue but my Wi-fi speeds went from 280mbps to around 60mbps so that to me wasnt a solution Id have been happy with. The router is now displaying hidden ssid. Guide to the BT Business Smart Hub. If you want to exit, you'll need to do this on the login step of Smart Setup. At the bottom is a setting for Bridging. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips, On a PC or laptop connected to your hub, enter, Enter your Admin password if prompted (can be found on the base of your Hub) and click, When prompted, enter the admin password and click. BT customers are complaining of home network issues, Millions offered half price broadband from BT, Harry: I feared losing memories of mum during therapy, US-made cheese can be called 'gruyere' - court, The children left behind in Cuba's exodus, AOC under investigation for Met Gala dress, Canadian grandma helps police snag phone scammer. 01-10-2020 Ive got a man from BT ringing me during the week so I will report back what happens. - edited So first step is to go to a PC or a mobile device that has a web browser that's usable. Mode 1 gives you the best speed, but select Mode 2 or Mode 3 if you're having trouble with some devices connecting. "Common sense is the collection of prejudices acquired by age eighteen." Readthis thread with growing frustration as disabling the 5 GHz band really is not an option and waiting for BT to issue new firmware is too uncertain. Do I need a WiFi 6E router to use WiFi 6E products? - edited (the macaddress is the same as the wifi router apart from a few letters. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? In fact, if you sign up to an ADSL broadband package (offering average speeds of 10Mbps), BT will send you a Home Hub 4 rather than a Smart Hub 2. Configure PPPoE (for BT, Plusnet etc) on the 3rd party router and it should connect to internet via the DSL port. The company did not reveal why the problem was occurring. You can't exit the first few steps. At the bottom is a setting for Bridging. Having a yolk sac that is too large or too small has been associated with pregnancy loss. 8:32 AM At the bottom is a setting for. Click a dropdown for your model of hub. If there had been such a hidden 'Routing' page, I'm sure someone would have discovered it years ago. It should appear as soon as you connect to the Hub and open a browser. The steps are as follows: Step 1 Changing DNS Settings First make sure you are either connected via ethernet cable or WiFI to your BT Smart Hub. Depending on the Hub you're bridging to, you may need to enter your broadband connection details on your other router. Been running flawlessly for 2weeks now since running the system in this set up. 7:56 PM Check which BT Hub you've got >, It only fires up when you open a browser. Whilst switching off the Private Address setting on my iPad gave a short lived reconnection, this too failed the next day. Improve your network security Webinar 3/17 11AM PST, Orbi Wi-Fi 5 (AC) and Orbi with Voice Mesh, https://kb.netgear.com/30186/What-is-Double-NAT, https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT, https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point, https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop. Thanks for the explanation. It means I have a redundantSonos Move which is incredibly frustrating. - edited It is, I have tried iboth a residential and Business FTTP Smarthub on my connection. Works fine. I may try the hardwired solution if things do not move fast. (the macaddress is the same as the wifi router apart from a few letters.) a very helpful tech support person from Sonos suggested going into the Smart Hub settings page, Advanced and changing Wireless Mode from mode 1 to mode 2. Here are some things to try: Your broadband speeds may fluctuate for up to 10 days while we perform tests to ensure you get the best possible speeds and connection. However, I agree with some of the comments. Thanks. The BT Smart Hub is an unassuming router that builds on the Smart Hub 5's design. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. Navigate Advanced Settings > Log in > Broadband > Internet. Yes you can switch back and forth from AP mode to router mode using the RBRs web page. Click a dropdown for your model of Hub. Hopefully a further update will sort the problem shortly as I do not see why I should have to use a slower WiFi band in perpetuity. Thread starter mike425; Start date Jan 29, 2019; 1; 2; Next. Was quite easy to get the money credited to my account after that : ). https://kb.netgear.com/30186/What-is-Double-NAThttps://kb.netgear.com/30187/How-to-fix-issues-with-Double-NATCouple of options,1. 10:38 AM Hi, can anyone share their experience of switching their RBK53 system from AP mode to Router mode? To turn this feature off go to Home, Smart Setup in the web management page, toggle the switch off and click Save. Connect your devices 9:11 AM. BT is offering firmware updates to those affected. This will open the Hub Manager. BT Business Hubs: Help and guides for your model. No problem. Check that you're connected to your Hub's network. It won't work if you're connected to BT Wi-fi or via mobile data (on a smartphone, for example). Pretty obviously really if I look at an old BT modem. I have got fed up trying to clear the problem using the instructions given by the app as has my wife! ), on Can you seamlessly switch back and forth between the two modes? Consequently I can't see why any-one would want to use a Smarthub, especially a Business version, simply as a modem. In addition, not all Smart Hub 2 owners will have received the firmware update that caused the problems. Click the Separate bands switch and you'll be able to name your 2.4GHz and 5GHz networks separately. Fortunately, fixing them is pretty easy and, with my help, you'll soon have the router working the way that you want. The BT smart hub 2 supports all access types you need, including ADSL, FTTC, FTTP, G.fast and others. The answer is to split the networks and use 5GHz where speed and reliability are required, but use 2.4GHz where you need to go further from the router, as its range is better. Could you tell me what is the last part of the URL on your Business Smart Hub when you click on 'DNS Hosts' tab? Most of the time my Mac would connect. BT Smart Hub 2 users are complaining of connection issues between their wifi-enabled devices.