You can purchase with a credit card or PayPal. Does the ticket include snorkel gear or should I bring my own? We also purchased a photo pass package for all of the parks. Outside Mexico. The transportation that will pick you up at your hotel may have the logo of any of our Parks: Xcaret, Xel-H or Xplor or the company logo Grupo Xcaret. Other services (ATM, WiFi and gift shops). You don't have to worry about your phone or asking ppl to take pictures for you. . Traveling on business? 5th Ave 10. . Occasionally, birds would land near him and hed speak to them or laugh at them. In the case of children, the harness must fit properly and have a minimum height of 3.6 ft (1.10 m). If you visited our Parks: foto@xcaret.com If you visited our Xcaret Hotels: fotohoteles@xcaret.com Operating hours: Monday to Friday from 09:00 to 19:00 Hours. 63 suites overlooking the Caribbean will pamper you with both home comforts and the luxury of a boutique hotel. A seven Zip-line circuit which includes the tallest in the Riviera Maya. Every morning, around six, I saw the same young man, about 20 years old, report to Work. Who can I notify if I have special dietary requirements? No, only Tour option includes round transportation from Cancun and Riviera Maya. You can take it as many times. Sol (PEN): Visa, Mastercard, Diners and JCB. We advise you to wear long shorts, t-shirts, swim suits and water shoes that can be attached to your ankles so as to avoid losing them. How do you remove the watermark from the photos? They are encoded directly from cameras with high resolution. They moved my parents to a higher up, larger room, free of charge, after we realized that they had been placed in a lower and smaller room due to an error in the booking. Yes. Months without interest, only with major participating bank cards issued in Mexico. We spent two afternoons in the lagoon, and even swam through several caves to find the resident flock of flamingoes. Please see our partners for more details. This time my visit included my 12 year old daughter and another couple who joined us for the week to celebrate her birthday. What types of files are the photos that are downloaded? Play it safe and take your own photos with I would have. Take advantage of the 24-hour business center, free WiFi in public areas, and valet parking. Yes, children from 5 to 11 years old get a 25% discount on the adult ticket price. This hotel features a restaurant, a gym, and a bar/lounge. I really had no idea of how to use them. The experiences of each Casa will open your senses to an authentic Mexican vacation. If I am a foreigner, what can I submit besides FM2 or FM3 to validate that I am a Quintana Roo resident? The use of the Photo . But. +1-888-675-2083. An all inclusive resort surrounded by natural beauty Occidental at Xcaret Destination***** is an all-inclusive hotel located in the heart of the Riviera Maya. To purchase the photos of your dolphin swim experience, contactwww.delphinusworld.comor to the Customer Service phone numbers (998) 206 3304, 800 DELFIN (800 335 3461) from Mexico or toll-free from the USA and Canada at 1 888 523 2230. 900 suites inspired by Mexican art, exquisitely designed in a contemporary Mexican style featuring craftwork created by home-grown talent. Prices contemplate the number of people (PAX) and the number of purchased parks. The file is downloaded to the device, although it opens in a new window and you will have to click on the image to save the photo, we recommend that it be done on a computer or in the application. The photo package includes service for the parks and tours chosen by the client at the moment of purchase, considering the number of visitors and the number of parks on its selection. Is there a discount for persons with disabilities? Guests will appreciate free perks like buffet breakfast and WiFi in public areas. How do you remove the watermark from the photos? And the hotel provides the transportation there and back.We highly recommend anyone to go and experience this wonderful place. This smoke-free hotel features 2 restaurants, a bar/lounge, and a gym. If you buy the 'PHOTO PASS', it applies only for the Xcaret, Xplor, Xplor Fuego, Xel-H, Xoximilco, Xenses, and Xavage parks, plus the Xenotes Tour. For more information, please consult our list of products and services found in the Price list section of our website. At the park we offer spaces for relaxation where you can find chairs and hammocks at your service. Check in was swift and easy at 3 pm, as promised.Our room was beautiful and located in Casa Viento- with a river view. Operating hours: Saturday to Sunday from 09:00 to 15:00 Hours. Doubletree Hotels Middleton hotels are listed below. Remember you can purchase water shoes at our shops in Xplor. Am I obliged to participate in all activities or is it possible to choose some of them? If you visited our Parks: foto@xcaret.com DoubleTree Suites by Hilton Hotel Boston - Cambridge : 400 Soldiers Field Rd. 1.- Enter your download code. Minimum age allowed is 5 years old. If the person making the payment is not the same person who will visit the park, it will be necessary to present the following documents at the ticket booths: No, the park does not have a daycare. Yes. After visiting with colleagues in the spring, I knew I had to bring my family back. Play it safe and take your own photos with I would have.More. de C.V. We use own and third-party cookies to improve your experience on our website. Rafts through a river circuit paddling with special hand paddles. Rest areas, dressing rooms and restrooms available during your visit. Canadian Dollar (CAD): Visa, Mastercard, American Express, Diners, Discover, JCB and Paypal. DoubleTree by Hilton Hotel Boston Bayside - Boston. I so much enjoyed his positivity and was truly grateful that he was a part of my mornings in Mexico. Dear Jeff D,First and foremost, we would like to thank you for taking the time to share your feedback with us. We dont have teachers or students discounts. 282. However, I just feel that the management fell a bit short on the front end of things that could have made our stay so much easier. She didn't really explain anything. But we purchased the photo package 2 parks & the hotel. Operating hours: Saturday to Sunday from 09:00 to 15:00 Hours. Yes. With only 63 suites in front of the Caribbean Sea, our first adults-only boutique hotel, shows an intimate, sophisticated and relaxed Mexico. Monday to Friday from 7:00 a.m. at 12:00 a.m. Saturdays and Sundays from 7:00 a.m. at 10:00 p.m. Quintana Roo local time. Search for cheap and discount Doubletree Hotels hotel prices in Middleton, MA for your group or personal travels. How long are the underground rivers (Rafts, Underground Expedition and Stalactite River Swim)? Review collected in partnership with this hotel. What is the maximum number of people allowed on the vehicle? !DO not buy the photo package!!!!!!!! Toilet paper, yes, clean towels, yes, even the mini fridge got restocked, but no refills on soap, shampoo, conditioner, etc. Privacy Terms. We invite you to join our program of using biodegradable and chemical-free products! This activity begins at the marina located at La Casa de la playa hotel; and is offered to all guests from the hotels of Grupo Xcaret. 450 Summer Street, Boston, MA, 02210. But when we tried to get checked in the second time, it just seemed as if Fanny was in a rush and trying to get to the next person. For more information about the Experience Photo Pass, contact, Hotel Xcaret Mexico: The Experience Photo Pass, The Experience Photo Pass is just one of the many perks offered at Hotel Xcaret Mexico --. Take advantage of the 6 conference rooms, 24-hour business center, and valet parking. We can provide it to you if you have your purchase receipt. Terms of use: For prices provided on this page, you need to purchase before visiting the park(s) or tour(s). Zipcode 77500. By presenting it at any commercial establishment youll receive the printing service of your photographs without date or location restrictions as long as you bring with you the photographs you wish to print. Copyright 2016 Experiencias Xcaret Parque, S.A.P.I. The ALL FUN PASS Is definitely worth it if you visit multiple parks a day, but it can be exhausting which lends to the high cost but I belive the true value would be if you were a family of 4, 2 adults and 2 children. They did an AMAZING job with the photos at all 5 parks . What are the payment methods to buy online? What can I do? Learn all the information in our Privacy Notice, Copyright 2019 Experiencias Xcaret Parques, S.A.P.I. Those guys were amazing. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Advanced purchase discounts may vary depending on booking date and dates of stay. What is the minimum age allowed inside the park? The download code is valid for 30 calendar days from the date of purchase. Pick up at the airport could not have been easier. Each park has its own price for the photos pass. Fill out this form and one of our agents will follow up on your request. Food and drinks were included on both tours, and the restaurant in Valladolid on the Xichen tour was a favorite meal for my whole group. Operating hours: Monday to Friday from 09:00 to 19:00 Hours. We are looking to give Mother Earth some of her kindness back, your reservation in Hoteles Xcaret contributes to the actions that Grupo Xcaret has implemented under our Sustainability model; to ensure conservation, diffusion and development of the natural, sociocultural and economic heritage for our future generations. Hotel Xcaret Mxico. The photo stations are usually distinguished by colorful exteriors surrounding the photo pass camera and when guests simply scan their bracelet at these stations, a photograph is taken -- which can be later be viewed at that particular theme park or at the resort. Above and beyond customer service! Yes, it is valid all year but is subject to change without notice. Just a weird housekeeping issue I guess we had. At the end of your stay, you can buy the photos at the store Tienda de Fotografia. Get your Photo Pass and take home all the pictures of your experience at a special price. These are both highly recommended. FAQs; Customer Service. The food is really good. By continuing to browse the site, you agree to the use of cookies. Privacy Terms. Nature will embrace you as you rest in one of our 900 suites designed to offer a view of paradise from any point in the room. A number of individuals at the resort went well above any standard of service expected to be certain our vacation was perfect and I would be remiss if I didnt recognize their efforts.First- Talia, our guest services manager did an exceptional job arranging our itinerary, honoring my daughters birthday, and making sure we had a memorable experience.Roberto at La Cantina provided unbelievable service. You can download as many times as you need to while the code is valid. What happens if I cannot attend the Park the day of my visit? Dear Katie F,What a great five-star review to read, we are absolutely thrilled that your All Fun Inclusive experience was just wonderful. We really do appreciate our guests taking the time to leave us feedback, and we love hearing about our guests experiences.Our staff really do take the greatest pride in ensuring each and every guest is made to feel special, and to deliver memorable levels of personalized service it is always so pleasing to hear we have got this correct, and helped to create such a memorable experience during your stay.Rest assured that we remain at your entire service and disposal, should you want to come back to our resort please do not hesitate to contact us, ascertain that we would be thrilled to cater to your every need once again.Respectfully yours,Jorge DucoingHotel DirectorHotel Xcaret Mexico. However, Hotel Xcaret also offers a package that covers as many parks as you'd like. Restrictions apply. If I do not have credit or debit how can I make my reservation? Mexico: 998-883-3143. . Book today and enjoy all the All-Fun Inclusive benefits that are part of the experience of living Mexican art. If youre a minor, you can ask an adult to drive you. Xel-H one time, and a man in a kayak approached us and said we had to leave (I think--he spoke in Spanish really quickly, so I didn't completely understand), yet there were no signs posted saying that you can't swim. What is the distance between one activity spot and the other? Paid for in US $ we received the hotel photos only. Prices and availability subject to change. Very Good 4.0 /5 Review Score More Details. Lock in the lowest price from these sites. *MSI only with participating cards (banks) issued in Mexico. Guatemalan Quetzal (GTQ): Visa, Mastercard and Diners. Their eco-integrating design and premium amenities make them unique. Children must present official ID (passport or birth certificate copy) at the park's ticket booths. Everything about the hotel was excellent. Changes are not permitted on the day of your visit. By continuing to browse the site, you agree to the use of cookies. By Pasted as rich text. Copyright Experiencias Xcaret Hotel S.A.P.I. Plus having free shuttles to all the parks was a major win that my whole family took advantage of. Are these activities allowed to elderly people? prior to purchase, so once the purchase is made there is no possibility to grant refunds or cancellations of any kind. When purchasing the Photo Pass product, visitors to the parks and tours by Grupo Xcaret can use all the AutoPhoto points at the park(s), the pictures by photographers (including recreational activities), or both. Operating hours: Saturday to Sunday from 09:00 to 15:00 Hours. For more information about the Experience Photo Pass, contact hxmfoto@experienciasxcaret.com.mx I would be interested in learning more about your vacation with us, please do not hesitate to contact us through this media.We hope you can give us the opportunity to regain your trust in a near future. Casa de la Paz The greatest books ever written are in our library. We've spent a lot of time in the area, including several weeks in Cancun, and months at a time as a family in Playa del Carmen. *MSI only with participating cards (banks) issued in Mexico. What happens if I forgot my download code? There's a steam room on site, and a 24-hour front desk and a coffee shop are also provided. Round-trip transportation to Cancun plus ferry to Isla Mujeres are included. HOTEL XCARET ARTE. I have sent multiple difference emails requesting assistance with no response. Enjoy a meal from the restaurant and perks like free WiFi. If it rains, can I cancel or change my date of visit? Mercado never disappointed and became a staple for breakfast. The amphibious vehicles are limited to two adults and two children. I'm allergic to gluten, is there anything I can eat at the restaurants? You must present the credit card (or copy on both sides) used for payment, on the contrary you will not have access to the park and will be losing your purchase. Packages and Xperience Passports cannot be cancelled and will not be refunded. Mexico's Majestic Paradise has more than 50 natural and cultural attractions to make your day unforgettable: shows, underwater rivers and much more. 800 006 FOTO (3686) If you have an account, sign in now to post with your account. ~11.96 miles northwest of Middleton center, ~35.43 miles southwest of Middleton center, ~39.06 miles southwest of Middleton center, Doubletree by Hilton Boston North Shore - Danvers, Doubletree Boston Andover Hotel in Andover, DoubleTree by Hilton Hotel Boston - Bedford Glen, Doubletree by Hilton Boston Logan Airport Chelsea. de C.V. | We had a great time. Kukulcn Blvd, Km 1.5, Cancun Hotel Zone. The download code is valid for 30 calendar days from the date of purchase. Their eco-integrating design and premium amenities make them unique. Yun (CNY): Visa, Mastercard, American Express, Diners, Discover, JCB and AliPay. Express check-out, a computer station, and dry cleaning are also on offer. 800 006 FOTO (3686) What payment options are available to buy my ticket or tour? The pass is very much worth the money. A full-service spa, 4 restaurants, and an outdoor pool are all featured at this luxury hotel. Reserve now, pay when you stay. I will not repeat everything that has already been said. What are the necessary physical conditions? Display as a link instead, ALL-FUN INCLUSIVE . On your PC or Mac the downloaded photo is automatically saved in the downloads folder. Operating hours: Saturday to Sunday from 09:00 to 15:00 Hours. Remember to smile when you come across our logo pictures! All journeys take 45 minutes. Solidaridad, Quintana Roo, Mxico. What happens if there is an error and I have a duplicated charge? I made a habit of spending the very early mornings on my balcony in the hammock. 2003-2023 Lexyl Travel Technologies, LLC. Xcaret: DO NOT MISS THIS PARK!! We wanted to know the best place to watch Mexico play in the World Cup, etc. Ingredients, flavors and textures invite you to live a story told by the best Culinary Group in Mexico, which will delight your senses through brilliant recipes at the hands of true flavor artists. Access to Xplor Park is limited to children under 5 years. No, we only accept IFE. We thank you for the time invested in sharing such warm comments with future travelers around the world.We hope this will be the first of many more visits to come! Can I participate in an activity more than once? Visit Isla Mujeres with Xcaret Xailing on board modern vessels, and get marveled at this Caribbean Island. 800 yards of a cavernous adventure through flooded caverns, jungle paths and aquatic slides. The Experience Photo Pass is offered to each guests Hotel Xcaret by way of the resort's mandatory bracelet, which allows guests access into their hotel room and entry into the theme parks. Doubletree Boston Andover Hotel. I really recommend this Hotel. On a PC right-click on the file and select the option to extract. Steaks at La Cantina were fabulous, but the real highlight for me there was the melted cheese and crispy rib eye appetizer; its amazing and a meal all to itself. Grupo Xcaret is the name of the company that owns and operates some of the best tourist attractions in Riviera Maya, Mexico. The photographs you purchased while being a guest at Xcaret Hotels contain a water mark from each park for you to select the experience you wish to download. They are encoded directly from cameras with high resolution. Paste as plain text instead, Im a public school teacher- not wealthy, so this kind of luxury is generally out of reach for me. Can I submit my purchase confirmation on my phone and/or tablet? Can I pay with credit card or debit card of a person not included in the visit? For further support information contact our photograph department at foto@xcaret.com. No problem! This hotel features a restaurant, a 24-hour gym, and a bar/lounge. After 14 year's of marriage we finally made it to Cancun. We are sorry but no. The first check-in they were extremely accommodating--we got popsicles and cold towels as we walked in and the view was absolutely amazing. Documenting your adventures and experiences during a vacation can sometimes be challenging, especially when you want to get a photo with everyone in it -- inevitably, there's always that one person who's taking all the pictures but missing from the shots because he/she is too busy behind the camera. Traveling on business? Youll bring back home a terrific souvenir of your visit. Enjoy the best of Mexico included in this sophisticated hotel that surpasses the traditional All-Inclusive hotels with its All-Fun Inclusive concept. Xcaret is 37 miles (60 km) south of Cancun, 4 miles (6 km) south of Playa del Carmen, 20 miles (30 km) north of Akumal and 34 miles (55 km) north of Tulum. Yes, you must select a specific date to visit the Park. If you want more information about your transportation please call Customer Service. If you visited our Parks: foto@xcaret.com Not the end of the world, but it would have been nice. It is important to bear in mind that most of our activities need constant physical efforts. Uruguayan Peso (UYU): Visa, Mastercard, Diners, Discover, JCB. When I visited the Park I couldn't purchase my photos, can I still buy them? For cancellations you must send an email to customerservice@xcaret.com to specify the grounds on which you proceed to the cancellation and our Customer Service Team will respond within 48 hours. No, this is why we advise you to bring one with you. See all available properties in Middleton. Clear editor. She answered immediately and assisted with even my most insignificant requests. A snack bar/deli, a lobby fireplace, and express check-in are also on offer. Yes, the activities in Xplor Fuego are designed for all family. 1.- Enter your download code. The photos of you and all your companions in a single package for you to fully enjoy your visit. By presenting it at any commercial establishment youll receive the printing service of your photographs without date or location restrictions as long as you bring with you the photographs you wish to print. Horario de atencin: Sbado y Domingo de 09:00 a 15:00 Horas. Learn all the information in our Privacy Notice. With 25 restaurants and 10 chefs, Hoteles Xcaret go beyond with an incomparable offer for Cancun and the Riviera Maya destinations. Does admission to Xplor Fuego include transportation? There is not an exclusive activity for young children, but they can do them all, if they observe the requirements for each activity, and must be accompanied by an adult all the time. How much time do I need to visit all the spots in the Park? If you visited our Xcaret Hotels: fotohoteles@xcaret.com What is the minimum age allowed inside the Park? I already purchased my admission to the Park, but I want to buy other services. Carretera Chetumal-Puerto Jurez, Km. Yes the resort is beautiful and access to the parks is great. Yes, you can contact the photography customer service center. What is the minimum/maximum weight allowed on zip-lines? I will absolutely return to Hotel Xcaret: for the amazing scenery, the tremendous food and drink, the gorgeous amenities, but more than anything, I will return for the experience provided by the incredible staff. However, you are not to worry; your helmet is equipped with a built-in chip that activates the cameras that we've installed for you as we go along. The spectacular mix of beautiful natural surroundings and the authentic culture will ensure you enjoy an unbeatable vacation. Does the Park offer activities for children over five years old? $159. - Packages and Xperience Passports cannot be cancelled and will not be refunded - Cancellations will be reimbursed based on the payment method. If it doesn't, for their own safety, they won't be able to do the activity. Does Xplor offer activities for children older than five years old? Enjoy a meal in one of the 2 coffee shops/cafes and perks like free WiFi. You can download as many times as you need to while the code is valid. It was prompt and comfortable. Australian Dollar (AUD): Visa, Mastercard, American Express, Diners, Discover, JCB and Paypal. Board the trajinera that takes you on a tour among natural settings, in an atmosphere with live music, dinner, and open bar. What happens if I forgot my download code? At what time will I be back at the hotel? (I loved Fuego on my last visit). If you want to add something to your cart, we invite you to call our Customer Service and one of our agents will support you. We kind of had two check-ins, as we got there a bit early before our room was ready. The Underground Expedition is an 800-yard journey through underground rivers, caverns and jungle paths, and the entire circuit inside the Stalactite River Swim is 437 yards long and average temperature of the water is 75 F. We offer you multiple payment options to pay for your reservation. No one told us how to use them at the park to take pictures, no one told us that we could use them at the buffets in Xcaret park or how we could use them to get bags for the underground river swim. Korean Won (KRW): Visa, Mastercard, American Express, Diners, Discover and JCB. Operating hours: Monday to Friday from 09:00 to 19:00 Hours. Operating hours: Monday to Friday from 09:00 to 19:00 Hours. Get onboard the shuttle and visit it as many times as you want. The staff were very friendly and the room was clean and cozy. Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. On your PC or Mac the downloaded photo is automatically saved in the downloads folder. you must have at hand your bracelets, the number of your helmet, the room number and the date of your visit or stay. Contact us at: In Mexico 800 006 FOTO (3686) / From abroad (01152) 55 4163 7327 or write to foto@xcaret.com. What types of files are the photos that are downloaded? Official ID of the visitor on the reservation (original). If the package includes a visit to a park and an archaeological zone, the photographs will be only at the park. Circuit of 3.4 miles of jungle and caves driving an Amphibious Vehicle. If you visited our Parks: foto@xcaret.com, If you visited our Xcaret Hotels: fotohoteles@xcaret.com. 2.- A list of the albums that are included in your package will be displayed. Do I have to reserve for a specific date? During our stay we took advantage of all of the parks included, and enjoyed the Xichen Deluxe tour, as well as the Coba/ Xel Ha combined tour. Thank you for contacting the Photo Department at Experience Xcaret. No, in Xplor the use of snorkel equipment is not necessary, thats why we dont offer it. Admission to XPLOR All inclusive costs $ 129.99 USD, but for all purchases made seven days prior to your visit on www.xcaret.com or www.xplor.travel you can benefit from a 10% off the regular price and a 15% off purchasing 21 days or more in advance. For more information, please consult our list of products and services found in the price list section of our website. I communicated with guest services manager, Talia, before arrival, to book our excursions and ask a few questions. Next, we want to show you the list of the culinary geniuses that are positioning Xcaret Hotels as an ideal destination for the lovers of fine dining experiences. Within Mexico. Discover a fantastic world with the more than 50 fantastic scenarios of Xenses, in its two circuits of activities that will take you to live a more fun reality.