With inflation at four-decade highs and consistently rising fuel costs, there is sufficient evidence that consumer sentiment may sour. Pumacard options Pumacard Suspended our account for not paying 324 dollars for another contract we have never been notified that exist. For maintenance under $100 - merchants can either electronically accept the WEX Fleet card or call in the transactions to 1 (866) WEX-4GSA (939-4472) to receive a MasterCard number. The sole purpose of the material presented herein is to alert, educate, and inform readers. Sometimes the card can also be used to purchase other items at the gas station, such as snacks and drinks. I am seeking legal advice to sue them to recover the monies they have received in my name (HSA). After litigation was settled, Wex Inc. would hold up its end of the initial deal, however at a drastically reduced purchase price. I think this would be great for our business! The majority of complaints are related to Wexs fleet card-issuing services rather than its payment processing products, and we have discounted these in our review. If you need more information, you can input your business info here and contact us for assistance. WexLocationCode.setTransientValue("wex02"); Get the latest Health Trends & Insights news in your inbox. The card can be used to purchase any type of fuel, including gasoline and diesel. Employee Resource Groups are great because it gives everyone a voice regardless of origin and background. Merchants specifically claim that they only expressed interest in learning about fleet cards over the phone, but they soon found out that they had been signed up for long-term contracts by their telesales agent. He has nearly two decades of experience in card payment services, both as a former merchant services sales representative and as a professional journalist covering the payments industry. I enrolled in 2019/2020 and they enrolled me in 2018/2019 and the garnished my wages after the plan expired and refused to allow me to make a claim or pay me back. Wex and Voyager cards can be used at any participating gas station. The company charges merchants 3.5% per swiped transaction, 3.5% plus $0.20 per keyed-in transaction, 3.5% plus $0.30 per phone transaction, and a variable early termination fee that appears to depend on the overall length of the contract at the time of early cancellation. The interchange rates range from 1.85% + 10 cents per transaction to 2.95% + 10 cents per transaction, as seen in the screenshot below. Choose User Administration from the drop-down menu, then Manage Users from the fly-out menu. 3 reasons we see people flipping to a fuel card: Apply Now In the Hours field, enter the number of hours that must pass after a transaction before the limit is refreshed. This does not compare favorably to our list of best credit card processors. GSA SmartPay account holders may carry the following brands: Visa, MasterCard, WEX and Voyager. But within the category of purchasing cards are several different possible rates. The most recent review describes unexpected account creation and inadequate customer support: Horrible customer service (non-existent, really). I know its confusing .. eye roll .. WEX has frozen my account. Sent payment again by certified mail, they received it, but Charged $85 late fee twice For the Validation type, however, choose Exact Match to make sure the Driver ID has to be entered correctly at the pump. Given the range of pricing there, its important to know how to qualify for the lowest rates on as many of your transactions as possible. But in some cases, like with universal fleet cards, there are ways to lower your cost at wholesale. To avoid this issue, we recommend asking for promotional information but not providing any information about your business name or location that could be used to bill you. The purpose of the card is to be able to pay for medicines and Drs office visits. I just got my second invoice from WEX. Ben believes in empowering businesses by providing access to fair, competitive pricing, accurate information, and continued support. Focusing on diversity also means focusing on inclusion. Just give me my money! (207) 773-8171 Corporate Office. In addition to its traditional merchant services, Wex Inc. also advertises that it provides Level 2 and Level 3 processing for B2B and B2G transactions. Do NOT use this company if you can avoid it. Focusing on diversity also means focusing on inclusion. Rising fuel costs may cross a threshold that may lead to destruction in demand for fuel. (See Look up card.). (Town name) Dental or Essential Eye? The WEX Accepting Merchant Network draws over 4 million fleet drivers to your locations. It helps to understand some of the nuances of the different cards available in the market. The Verifone machine is universal, and can be used with many different processors. Disreputable? The interchange rates can be thought of as the wholesale cost theyre the minimum that a processor has to charge you just to break even on your account. As a result, Wex highlights on its website that its cards are accepted at 95% of American gas stations. See Who The Worst Processors Are. They lost a very long term customer over this. Karma wins in the End As for card acceptance, the WEX FlexCard is accepted at 95% of fuel stations nationwide. Use to praise wex , guess that what happens when you get to big , you forget it was the little people that got you where you are, clearly people making credit decisions are narcissistic sociopaths, never once late on a payment for over 5 years some fagget little bitch lower my credit by almost 10K , you dont give a fuck about your customers just a bunch of greedy whores you all are, Wex Inc. phone and email customer support information, which meets our minimum expectations ofa top-rated customer service processor. Tap to Pay - We are enabled to accept NFC enabled cards, Apple Pay, Google Pay and Samsung Pay . Im paying it off in a couple weeks and closing the account. Wright Express (Wex) and Voyager are fleet-specific branded cards, meaning that they bear their own brand name. If you suspect that Wex Inc. is charging you undisclosed fees, we recommend seeking athird-party statement auditto eliminate hidden charges. Ive had a FSA for many years and never have I ever experienced being denied a payment until our company switched over to WEX. The customer shouldnt have to suffer because of their inability to go onto a new system and still do their job. Since covid started and all fees were taken for internally between customers, we were not using it as much as previously, a balance was remaining in the account. While the information in the above article is believed to be accurate as of its publish date, the author and publisher make no representation or warranties with respect to the accuracy, applicability, fitness, or completeness of the contents. Bonsai Point of Sale For example, a Texaco fleet card can be used at Texaco locations. We have located multiple Wex Inc. customer service phone numbers: (833) 225-5939 Toll-Free Customer Support Get clarity before you switch. There is no detail on the bills whatsoever to identify annual fee, versus card fee versus late fee. If used at an IIAS merchant, simply swipe your card and it will automatically approve anything thats an eligible expense. Any unauthorized copying and reproduction of the content of this page, including all meta data and computer code, is strictly prohibited. I am highly dissatisfied with the hassle I am currently experiencing with closing the Wex Fleet account. It is a shame, I was a client for about 20 years. Check the statement(s) you want to make payments for. * Required Field First Name * Last Name * Business Name * State / Province * This is a fraudulent account. Thats not good enough and want explanation of benefits. This wide-angle prime lens may be compact but it packs powerful features. It is purely a card associated with a particular brand, such as the ExxonMobil BusinessPro, offered exclusively through ExxonMobil, without a card network partnership. CardPaymentOptions.com, Inc. All Rights Reserved. In addition, your drivers will enjoy pay-at-the-pump convenience and 24/7 support for fueling and PIN assistance. Fleet card transactions will also need to include the data from Level 2, such as fuel grade, cost per gallon, sales tax, and other details. Referral Partners To find out if you qualify for a Love's Express Credit card, please fill out the application online or print application and fax to 405-463-3954. Deny most claims with no reasons. Click Issue Money Code. We're WEX. I am switching my health care plan just so I dont have to deal with a company that really doesnt put effort into letting you pay your bills with your money. This review will focus on Wex's payment acceptance products for merchants. Thats the receipt this is ridiculous then they freeze your card what kind of HSA does that? and wont correct it. When entering a fleet card in your My Wallet, add the prefix number for the first 6 digits of the card, then add the last 4 digits of the account number. Click Save, then confirm the information. Simply add a few details about yourself and the application will be submitted in minutes. We may earn revenue if you obtain services from a provider that we recommend. We have no recourse. Host Merchant Servicesis a registered Independent Sales Organization of Wells Fargo Bank, N.A., Concord, CA. My monthly statements went from $155 to $914! A couple of weeks later we were placed on credit hold for an account we hadnt been made aware of! This is because of the major expense of replacing the technology at the pump, which often involves ripping the old pumps out of the concrete to replace them. Get started. We are positioned to create a community that sustains and supports us as individuals and leaders, while also helping us to drive positive impact to our business. Locations accepting WEX fleet fuel cards Pay for fuel and vehicle maintenance purchases with your WEX fleet card. Wex and Voyager can be used at any participating business, but both require extra set up beyond your regular credit card processing. If you need help with rate and fee negotiations, payment integrations, cost optimization, or provider selection, schedule a consultation here. I have asked for a manager many times but no one has EVER called me back. Look up and select the card you want to change. It can be easy to get caught up in a routine or a silo at WEX, but NexGen has given me the opportunity to connect with people in other functional areas that I otherwise would have never met.. In business, time is money. I really would love to accept the Voyager card here at our business. (See Look up card.). The WEX FlexCard gives you spend controls, custom reports, and fuel rebates. However, not all fleet card types are alike. Where does it work? Keep the following in mind when processing international cards: To switch between numbers and letters on your device: iOS: Tap ABC or 123 at the lower left of the screen There are a few Wex Inc. complaints about its contract terms. They will not help you at all, I had no account number as I had no account. The State Fleet Card (WEX) is presently administered by WEX and is accepted at over 10,500 retail locations throughout California. Level 3 data may include odometer readings, vehicle or driver ID numbers, and more. Most pay-at-the-pump systems only work on whats called the BuyPass platform, in the First Data network. WexBocaLink.setUrl("locations-flyout", "WEXFleetUniversal", "cc1"); Save money and manage fleet operations with our modern business mobility solutions, including a broad array of fuel cards for any size fleet. As more data is collected and trends identified, he expects losses to decrease even further. Phillip Parker is an independent digital payment consultant specializing U.S. and Canadian point-of-sale, ecommerce, and mobile payment acceptance. Choose Manage Policies from the drop-down menu, then Manage Policies from the fly-out menu. By contrast, a BP fuel card that doesnt bear the Mastercard logo is considered store branded and can only be used at BP locations. There are per card, per month fees, as well a paper billing fees (applied as a default). EFS/WEx decided to debit our account and send us a check. In addition to making it nearly impossible to avoid late fees if you pay by check, they switched website interfaces and created a new account for us and left a small amount on the old account. This company didnt send me any Cobra benefit and ignored my requests. We also encourage merchants to check out our list of the providers of the best merchant accounts. They are doing this to many other businesses I found out. Today, almost all POS terminals have the required preinstalled applications to synchronize POS terminals. show more WEX Reviews Still getting notified of late fees Our card works at a variety of merchants. And how has this not already generated a class action lawsuit? The new policy will now appear in the Policy Number drop-down, allowing you to select and edit it. I am constantly being told, WE ARE UNDER A NEW SYSTEM WHO CARES??? If insurance coverage is available , make sure that the insurance company has processed the claim prior to the time you make your payment. What if additional documentation is required? Our benefits administration solutions solve employers end-to-end benefits needs including HSA, FSA, and COBRA, help employees get the most value from their benefits, and power partners business growth. Ive made several attempts to contact WEX to resolve these charges, but I was never able to reach a representative which is completely unacceptable. With a female CEO, an executive team with 30% female leadership, and global workforce that is nearly half female, women are a key part of WEXs business at all levels. As he learned more about the innerworkings of the industry, rampant unethical practices, and lack of assistance available to businesses, he cut ties with his employer and started a blog where he could post accurate information about credit card processing. reply and I will get the message. For example, BP may offer rewards on its Business Solutions Fuel Mastercard if the card is used at a BP station, but not offer the rewards if its used at a non-BP location. Drivers can call 1-866-329-3471 or the customer service number listed on the back of each WEX card. The most common fleet cards are by Wright Express (Wex) and Voyager. I dont see how paying an extra $178.12 over the cost of the fuel is saving me anything. been used fraudulently They should take responsibility & notify they made a mistake Ive spent hours trying to get this handled They seem unwilling to do much Please help make this all stop Thank you Update As of today 8/4/2022 on the phone with WEX Statements keep coming. Then i get charged fees I got a private lawyer & CFPB is on notice and if your bills cannot be sent on time to be paid and you stop reimbursements to me for refunds, I will file suit contact Exxon mobile tell all my clients to stop using Exxon mobile due to fraud. Fleet cards are mainly used for gas purchases, but they offer additional benefits. Get the latest Health Trends & Insights news in your inbox. NEVER let this company get your bank info. How fleet fuel cards work. As you can see in the Visa screenshot above, the category Commercial Level III lists a rate of 1.85% + 10 cents per transaction. Theyre all the same thing a card used to purchase gasoline or diesel, as well as pay for tires, oil changes, car washes, or repairs on vehicles in a fleet. Ridiculous I would like them to unfreeze my card till the end of the month when my insurance expires with the company and be able to use the benefits they are taking from my paycheck every week. On the customer side, fleet cards may provide a discount on gas and services or other rewards, and offer detailed reporting (some in real-time) so that owners or managers can track expenses easily and dont need to rely on receipts turned in from employees. If you have your own Wex Inc. complaint to make, please do so in the comments below. Youll want to find a company that will charge you as close to cost as possible. While Mastercards public interchange table makes no mention of fleet cards, tables that arent publicly available and our own experience with the charges both show that Mastercard prices fleet cards according to commercial card rates as well. Finally, Wex and Voyager cards may require additional setup for merchants as they are not part of traditional card networks, and not all POS equipment manufacturers are attuned to them. To better understand why we adjust BBB ratings, please see our Rating Criteria. Choose the desired product in the Add Limit window, and click Next. Their final email to me was, yes it sucks but sorry. These processors offer Quickbooks integration and have low rates. Military veterans possess invaluable leadership skills and business acumen. This company is very very strange just like the company I worked for never have I ever heard of wex or what they are trying to do and it is plain wrong. I notified WEX that this was fraudulent and was told the account wasTerminated assured me closed many times I continue to see statements each month with new charges The phone number for WEX is 866-544-5796 The address is WEX BANK PO Box 4337 Choose Cash Advance from the drop-down menu. Wright Express is backed by its own bank, while Voyager partners with US Bank. They are a credit card company never has an HSA ever asked me for receipts before ever. WexBocaLink.setUrl("locations-flyout", "WEXFleetUniversal", "cc1"); Save money and manage fleet operations with our modern business mobility solutions, including a broad array of fuel cards for any size fleet. SEE WHO SPENDS WHAT, WHERE AND WHEN. WEX CFO Roberto Simon pointed out in a recent conference call that fraud expenses for September and October were already down 60% from their peak over the summer. ACTIVE makes the card available to use. Terms of Service. Founded in 1983 as Wright Express Corporation, Wex Inc. is a merchant account provider that primarily offers fleet card and business management services for the transportation and logistics industries. High-risk merchant services provided through Electronic Merchant Systems (EMS). As fleet branded cards that are not associated with Visa or Mastercard, Wex and Voyager are not subject to the interchange tables used as the basis for Visa and Mastercard fees. Some cards can be set to require the employee to enter mileage at the time of purchase. Furthermore, there are specific store-branded card networks offered by particular brands. There are approximately 150,000 retail fueling sites, many of which have 10 or more pumps to replace overhauling them is a massive process thats taken longer than expected. You bet. However, now that the claims are being denied and I cannot access my account my HR Department states they cannot get involved. They have a long history of giving back, engaging with local. If youre not familiar with Level 3 processing and enhanced data, youre leaving money on the table every time you take a qualifying card. The money code information displays at the top of the screen. They didnt send or email a notice that amounts were due. As part of a very successful multinational company with annual profit in the extremes of 88+M, Also, cant use funds from previous year for 3 months after the new year. No way to set up an auto pay. The total cost will depend on your processor, the amount per transaction and number of transactions you take by credit card, what type of fleet card youre taking, and more. Choose Manage Cards from the drop-down menu, then View/Update Cards from the fly-out menu. They want my medical records to prove the medical necessity. WEX partners with big and small companies across a spectrum of industries, including fleet, corporate payments, and benefits, providing payment processing and business solutions that grow businesses. The Problem is this Wex froze my credit card HSA account they want receipts. It gets billed to the card. A few months later an obnoxious debt collection company starts hounding us. I had the misfortune to come up against WEX for a collection of, wait for it,, $1,300 yes thirteen hundred dollars!! Wex Inc initially withdrew from the deal over concerns related to the COVID-19 pandemic, which sparked the class-action lawsuit. Set the desired Issuer ID, Bank Account #, and AR Number in the available menus. Fleet cards go by a few different names. The search results appear on the bottom of the screen. It's easy to find a station that accepts the card Major oil merchants accepting the card appear inside the Driver Guide. Still, businesses must have specific equipment set up for companies to accept them. Differences Between Fleet Cards and Commercial Credit Cards, Costs to Accept Visa or Mastercard Fleet Cards, Providing Level 3 Data: Equipment for Fleet Cards. It also helps to understand your customers, so specific matters important to users of these fleet cards can really help inform your decisions. A policy is a set of rules that govern how a group of cards behave, including where they can be used, and what products can be purchased. Again, its a way to get the customers in the door and then leverage that presence to upsell other services or merchandise. This type of billing is unethical at the very least. Your WEX benefits debit card makes it easy to spend your funds on eligible expenses. Since they took over billing for ExxonMobil I had to cancel my account with ExxonMobil because they like to charge unwarranted late fees every month. Can you imagine what they are charging retailers to be able to take the card? The Nikon Z 26mm f2.8 Lens is the slimmest, lightest Z series full-frame pancake lens ever. An approved line of credit offered by Love's Travel Stops to approved customers. For Mastercard and Visa, work with a processor who can help you qualify for Level 3 enhanced data rates so that you can actually lower the cost at the wholesale level. Please please please read reviews and stay away of this company. Agencies can call 1-800-438-9140 to speak with a WEX representative concerning a WEXPay transaction. Both private businesses and the government use fleet cards. Such stations as Amoco, Citgo, Conoco, Diamond, Kwik Shop, Phillips 66, Sunoco, Shell, Sinclair, Texaco, Shell and Casey's accept the WEX card. WEX Fleet cards are to be used only for fuel purchases or roadside services. Fleet cards are a common business-to-business (B2B) transaction, and youve probably been told that theyre expensive to process. In today's video, I am talking about the Wex Fleet card. This allows us to see the company through a different lens or perspective than we normally would. The standard Wex, Inc. Wex Inc. is headquartered at 1 Hancock St, Portland, Maine 04101. At WEX they act as stewards of their communities. Choose Prompts in the top menu, then Update Prompts. WEX partners with big and small companies across a spectrum of industries, including fleet, corporate payments, and benefits, providing payment processing and business solutions that grow businesses. Our card works at a variety of merchants. I thought this would be beneficial. Check out the links below to access frequently asked questions and video tutorials to make your job easier! Look up and select the card you want to assign. Below we will discuss what is a fleet card, the benefits and drawbacks of accepting them, and what is involved in accepting fleet cards. We never saw or signed a contract or any terms or conditions.We were told that by swiping the card we agreed to the 83% apr. I know the mail is slow, but it also makes a difference as to when they place the bill in the mail. WEX began in 1983 with a mission to simplify fuel payments and accounting for busy professionals like you. One of the drawbacks of accepting fleet cards is that they usually arent part of traditional card networks like Visa or Mastercard. Carol Stream IL 60197-4337 They continue to tell me the account was terminated, but it is not They continue to add charges 4/1/2022 spoke w Marianne first they hung up I called back spoke w Jonas They show an bus id #841425616 Again 4/29 another bill Wex Fleet has left a very bad impression. 1/6/23 got bill in mail due date of invoice is 1/6//23 ? Of the complaints related to payment processing, the most commonly cited issues are poor customer service, unexpected fees, negative sales experiences, and delayed payouts. In the Amount field, enter the amount you want to add to the card. My total purchases was $1364.84 for fuel and $18.43 for other stuff (drinks, oil, whatever). What if additional documentation is required? Cards - We accept all major debit and credit cards, along with SNAP, WEX, Fuelman and other fleet cards. WEX Inc. reported in July that fraud losses in the second quarter of 2017 were $16.1 million, an increase of nearly $10 million from Q2 2016.