Heres how to print an eBay return shippinglabel: If youre responsible for the return shipping costs, youll see the price of return shipping, and be able to purchase your label. You pay for return shipping if youre returning the item because you changed your mind, and the sellers return policy states that buyers are responsible for return shipping. Heres how to add the tracking information to your return if youre using your own return shipping label: If you're returning an item that has a total cost of $750 or more, you'll need to use a tracked service with signature confirmation. Time to research other selling websites, I guess. If you take these 10 tips and add these policies to your listings, you will keep your buyers happy and satisfied and almost all but eliminate returns! If you send out an item and it gets to your buyer damaged and you dont have insurance, you WILL BE refunding the cost of the item! It covers purchases paid with PayPal and most other electronic payment methods. This was one of those times I was pretty happy I had taken photographs while I was packing it. Knowing your shipping cost is critical to pricing your items right and maintaining your profit. Its very, very important to take photographs for your records both using freight and Fedex and UPS. You can go to the Resolution Center and contact the seller. See ourpartial refund guidelines. Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management, Reminder: Spring Seller Check-In is tomorrow, Tune in to part two of our series on listing myths, Check out this weeks podcast episode and learn how to handle angry customers, Maximize your eBay sales over Februarys biggest holidays. Learn more about our signature confirmation requirements. Buyers may not misuse our returns processes such as requesting a return and then sending a different item back. Check out the songs that made the Spotify Packing Playlist! , Stock up now on essential shipping supplies for the holiday season and beyond.. You have the option of entering your reason for declining the request, but it will not be visible to the buyer. I will ask them if they want to keep the item and I will give a partial refund with Paypal for X amount. For example, you may haveopted to automatically accept return requests. After a few emails, I was able to piece it together that he dropped the cooktop when he was getting it off of the truck at his home. If we're asked to step in to help, we may ask the buyer to return the item to you. You can go to the Resolution Center and contact the seller. If you return the item used, damaged, missing parts, or if it gets damaged during return shipping, the seller may deduct an amount from your refund to cover the loss in the item's value. It has mostly been a hobby that makes some extra cash, but sometimes it serves as my main income as well. I will fight for them to cover my packages. Decline the return:You can decline the return request if you've stated in your listing that you don't accept returns. Seller with 11000 feedback. If you received an item that was as described but you changed your mind and do not want it anymore, the eBay Money Back Guarantee does not apply. There are several ways you can send an item back to the seller. How to issue a partial refund after the item is returned. Most of the time if you have an issue with a purchase the seller will be able to solve it for you. 01:47 PM. After contacting the seller, it's up to you whether you want eBay to step in. The eBay Money Back Guarantee is automatically included with the purchase of virtually every item on eBay.com. How to deal with "Item not as described" returns that are not valid. An item is sold that has certain compatibility requirements, let's say, an electronic accessory for a TV. If using Ebays partial refund policy does not work for you, you will need to follow Ebays return process. You can only decline a return if the buyer is returning the item because they changed their mind, and your return policy stated you don't accept returns. 1) pay all shipping and refund all costs to buyer, or, 2) report the buyer for violating Ebay policy. Select View return details. So the buyer gets 6.50 from eBay. If you're responsible for the return shipping costs, you'll see the price of return shipping, and be able to purchase your label. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I have maintained a 100% seller rating for years. naM fo elsI. Give a full refund:You'll issue a full refund to the buyer, and they'll keep the item. Having an accurate listing description is so important, especially if you are selling used items like I am. If they are rude or threatening to you, do not retaliate. Something went wrong. For more information about who pays for return shipping and how to send the item back, see return shipping for buyers. It is in the return interface, as the seller reports a buyer for being a bad buyer. We guarantee that you will get the item you ordered or get your money back. Let me say this, It shouldnt be. Its very rare for us to have to accept a return. Youll hear from us within 48 hours. But if anything goes wrong, the eBay Money Back Guarantee is here to make sure you get the item you ordered or get your money back. I find that if an item sells once, it will again. The eBay Resolution Centre is at the bottom of this page. Today I am going to share with you 10 tips to protect yourself as a seller and decrease your eBay return requests. I have been selling on eBay for 23 years and I do not accept returns and never have. For more information, see our Condition of returned items policy. Another measure to cover yourself in the rare instance you get a return request. The seller was not accurate and now the seller or ebay wants to give me my money or item. After refunding a couple buyers for items that were damaged and not insured, I learned pretty quickly that the extra few dollars in insurance was well worth it. If the item has been returned to the seller and they haven't given you a refund after 2 business days, you can ask eBay to step in and help. Offer customers 30 day refund policy because EBay is always going to side with customers. You don't accept returns in your policy, and the buyer changed their mind about a purchase. Copyright 1995-2023 eBay Inc. All Rights Reserved. If you stated in the listing that you'll cover return shipping charges, choose how you'll arrange for the item to be returned. If all the buyer does is file 'not as described' with no other comment, will be hard to prove it's not a 'not as described', and ebay is not going to 'ask' the buyer 'why they are really returning'. After contacting the seller, it's up to you whether you want eBay to step in. But if anything goes wrong, the eBay Money Back Guarantee is here to make sure you get the item you ordered or get your money back. You're eligible for the eBay Money Back Guarantee when you contact the seller within 30 days of actual or estimated delivery date of the item. In some cases, we may automatically accept a return request on your behalf. Does the tracking number show it was delivered? Copyright 1995-2023 eBay Inc. All Rights Reserved. Having good Terms & Conditions is just one more measure that I put into place to make sure that things are laid out very clearly with my return policy and other things that can come up with a buyer of my items. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I dont have to pay to get the item back and the person is happy because I resolved their problem. Something went wrong. Once you request a return, the seller should get back to you within 3 business days. You can still close it if things are resolved. Some of these are valid, but over half are due to user error or not understanding what they are buying (parts meant for 220V used in 110V systems is a common theme). eBay Money Back Guarantee policy, Welcome to the Selling board! If the buyer is responsible, choose your return address from the dropdown menu. If you received an item that is not as described, or didn't receive an item at all, the eBay Money Back Guarantee always protects youeven if the seller does not offer returns. If an item is returned used or damaged, it may be appropriate to issue a partial refund to the buyer. If you offered free shipping, you'll need to refund the buyer the full amount that they paid. They will just accept that they are not covered and walk away. Put on your thinking caps before you ship, Combined shipping is a win for both you and your buyers, Self-proclaimed shipping expert shares their "Oh, ship!" By their own admittance, they say that they were told by their TV manufacturer that said item was compatible with their TV but failed to mention that it really wasn't. You want to have all of your bases covered and be very detailed and specific about anything that could possibly be wrong with your item. But the seller should communicate with you. (2) One does not activate this seller protection by calling customer service. This months episode of the eBay Seller Spotlight podcast is live! Just remember, if it is not mentioned in the listing, its a potential reason eBay would side with the buyer in an event of an Item Not As Described return request. I try to get them to give me the reason for the return. What Do You Do? The carrier will then go and pick up the damaged item and do its own investigation of the damage. I don't like to report people but feel I have no option here and the buyer really has violated policy by claiming the items were not as described and defective. Ready to start making a good side income from flipping? Tip When returning an item, it's the buyer's responsibility to ensure that it's packed properly and protected during shipping. Print an eBay return label Tip If the expected shipping charges cost more than the expected refund or the refund value of a replacement or exchange, an eBay return shipping label wont be available. Located in: Ciudad Autonoma de Buenos Aires, Argentina. If you've sold on ebay long enough you've had this happen. How long should I give a seller to fix the problem before I contact eBay? Sometimes returning an item may require additional, alternative shipping arrangements, like adding insurance to your package. You can even notate it in your description when you list anything that might be wrong with the item. If you bought it over eBay and it isn't right, it's the seller's problem not yours. If the item is returned used or damaged, you may qualify to issue the buyer a partial refund. No. If you want to start your own business, the reseller business model can be a great place to start. If the item is returned used or damaged, you may qualify to issue a partial refund. If the seller is responsible for return shipping, its important that they cover the costs. Being faced with a return request can be very intimidating. You do not have to offer returns or refunds on your items either. Read theSeller protections policyto find out how to qualify to issue partial refunds. Adding tracking details to your return helpsprotect against delays or issues in the refund process. So would all sellers. Remaining helpful and polite will definitely help with your return dispute or in the event that the person leaves negative feedback that needs to be removed. In some cases, if you haven't responded to the return request, we may issue a refund to the buyer and seek reimbursement from you without requiring the buyer to return the item. If the item being returned has a total cost of $750 or more, it will need to be returned with a signature confirmation. Covers your purchase price plus original shipping on virtually all items. - edited Copyright 1995-2023 eBay Inc. All Rights Reserved. 2. Add a message to the buyer explaining why the refund wasn't full. See our page on, Would you like us to help with an open return request? Give the seller at least 3 business days to resolve the issue, but don't wait longer than 30 days. If you've changed your mind and no longer want to return your item, it's easy to cancel your request. Once you've accepted a return, the buyer should send the item back to you as soon as possible. As soon as I get an alert that a buyer put in a return request for a return, I send a nice note to the buyer apologizing and asking to get more information so I can help them in any way I can. Often times, they will say something that was clearly stated in my listing. If you're unable to resolve the issue within this time, the buyer may ask us to step in and help. With this selected, I am giving a clear eBay return policy. 3. eBay will review your case and get back to you within 48 hours. Even with these tips in place, you may still get the occasional return request, but they should be very few and far between. The seller will also pay for return shipping. As long as you offer free returns, buyers can return items on your dime for any reason or no reason at all. Youll receive the return shipping label credit on your monthly invoice. After 15 business days, if we don't see any indicators that the item is on its way back to you, we may close the return and protect you from negative feedback. Spread the word, we know how to break the . Car & Truck Safety & Security Accessories, Returns, missing items, and refunds for buyers, How to print an eBay return shipping label, If the seller is paying for return shipping, how to print an eBay return shipping label, Select the shipping carrier from the dropdown list. In the UA, sellers agree to allow eBay to decide all Money Back Guarantee claims, which includes the Not As Described case. Purchase shipping insurance for your items Its well worth the money! However, if you do, you'll providea great customer experience thatencouragesthe buyer to purchase from you in the future. So the lesson here is folks, if you buy something and you don't feel like paying for it, say the item is 'not as described', harass the seller into submission, if that doesn't work, eBay will either force the seller to refund it or Ebay will give you your money back! To the OP- the great thing is, you are selling items without much competition, apples to apples. All items included in the original package, Factory or vacuum seal must not be broken/opened (if applicable), Original tags included & attached (where applicable), Must include provided certificates of authenticity, grading, or appraisal, Factory or vacuum seal is broken/opened, but the item is still in its original condition, Item has been registered or user has not logged out of the device's account, and it cannot easily be set back to factory settings, Significant signs of wear, or significantly different than how it was shipped to the buyer, Item is damaged, scratched, defective, or requires service or repair, Missing provided certificates of authenticity, grading, or appraisal, Opened items that cannot be resold (perishables, liquor, makeup), Sold multiple items but the buyer didnt return all of them, We can't determine that the item received by the buyer matches the listing description, You offer returns and your stated return window applies. The buyer is responsible for return postage costs. If theres a problem, let the seller know via the Resolution Center by the time you should have received your item. Adding these each time has saved me many times when buyers have tried to get me to accept a return. I used to send out many of my items without insurance! Offer a replacement item. I do not have to accept returns on any item with this box checked, unless the buyer specifically states Item not as described. If the buyer puts in a return request with the Item not as described as the reason, it DOES NOT mean that I automatically have to accept a return of the item. Your email address will not be published. Appeal eBay's decision about a return or missing item for buyers, Get help with an item that hasn't arrived, check the progress of your return request. Returns give the buyer the opportunity to return the item if, for example, it doesnt fit or they simply dont like it. Accept your return request and offer a full refund You'll return the item in the same condition in which it was received, and the seller will then issue a full refund, including the original shipping cost. If you received an item that was as described but you changed your mind and do not want it anymore, the eBay Money Back Guarantee does not apply. Sellers who misuse this feature may be subject to a range of actions, such as losing access to this or other site featuresor losing seller protections. If the buyer reports that the item arrived damaged or doesn't match the listing description, you'll see different options for responding to the return. Offer a partial refund:You'll issue a partial refund to the buyer, and they'll keep the item. Take great pictures! I also had a listing that was marked as parts only returned as defective? Learn more about our Condition of returns policy. Sellers want to maintain their reputations, so theyre happy to resolve issues quickly. Most sellers refund as soon as they get the item back. Covers your purchase price plus original shipping on virtually all items. Tracking lets the seller know the item ison its wayand allowseBay to see the progress of the return in casetheres an issue were asked to help with. If the item is damaged while it's being returned to you, you may be entitled to offer them a reduced refund. Do not give a refund without getting the item back! You'll also be responsible for covering return shipping costs. Some business equipment categories that may be covered by the. ), How This SAHM Made $1,000 In Her First Month Flipping Used Items, How I Quit My Job To Flip Flea Market Stuff Full-Time. Did you know that a free refund can increase the conversion rate of your listings by up to 25%*? Simply raise your price the 5% and that will cover the new 'fees' as there is not much you can do with the type of items you sell. NOTICE: 3D glasses are all different and must have a compatible TV set to work. Your eBay buyer claimed the item was not as described. Copyright 1995-2023 eBay Inc. All Rights Reserved. The only categories excluded are: It does not apply to websites other than www.ebay.com like eBay Wholesale Deals. After a few emails and notifying him that the straps were not mine, he dropped the request for a refund. Offer you a partial refund and let you keep the item This can be a good compromise when you're not completely satisfied with your purchase for example, if it arrived with a minor scratch but you're happy to keep it. Do I need to pay extra for the eBay Money Back Guarantee? But anyway, what I have been known to do is to change condition of new item to New Other, and then add a few crucial details and specifics in the Condition Description box HOPING they MIGHT actually read it. (oh and that happened b.c ppl would send it back stating wrong size). Good luck and sorry you encountered this circumstance. Often, they will review the messages and realize the buyer did not read the listing. (MBG). Give a full refund:You'll issue a full refund to the buyer, and they'll keep the item. This is a small fee to protect myself from losing money in the event that the item is damaged in shipment. Do not refund until your item is back to you. EBay always checks these messages and they want to see that you did everything you could to resolve the buyers issue. Your email address will not be published. When he sent back the photographs of the damage to the cook top, I could see that the straps he used were not the same as the ones I had shipped it with. Just go to the ResolutionCenter and let us know. Required fields are marked *. Here's how you can protect yourself as a buyer: If your item hasn't arrived or isn't as described, contact the seller by opening a case in the Resolution Center. If you have a large stock of different kinds of items, or if your stocks are located at different locations, learn how to set up advanced return rules. Seller terms are superceded by the UA, even if your buyer may have falsely invoked the NAD claim. If you have a large stock and are ready to automate the way that you manage different parts of the return process, learn how to set up two basic rules to automatically accept returns or send immediate refunds. If we're asked to step in tohelp, we'll ask the buyer to return the item to you. I decided to refund them if they smashed the (computer component) item and sent a photo showing the label side up so I could confirm it was the one I sold. The eBay Money Back Guarantee applies to virtually every item on www.ebay.com. How long should I give a seller to fix the problem before I contact eBay? If we don't see any indication that the item is on its way after 15 business days, we may close the return and protect you from negative feedback. If you have a complaint item not as described and you dont accept returns for a reason that is mentioned in your listing, eBay will side with you and you are in a position not to accept the return. Ebay sides with buyers in not as described claims. Learn more about our Condition of returns policy. However, we're here to help. You can also open your Returns dashboard and select View return details from beside the item. If you havent received your item, or the item is not as described, well refund your purchase price plus original shipping. Copyright 1995-2023 eBay Inc. All Rights Reserved. This even after I specifically instructed them NOT to throw anything, including the shipping box, away until I instructed. View cart for details. If you and the buyer haven't been able to resolve the issue within 3 business days, we're always ready to step in and help. If asked to step in tohelp, we may ask the buyer to return the item to you if any of the following apply: If we're asked to step in and help, you will no longer be able to issue a refund even if you qualify to issue partial refunds under our seller protections. If it is a lame reason (and sometimes it is! What do you mean by adding sold as is to your terms and policies? Be accurate in your listings, it will save you money and a headache in the long run! We'll automatically close a return request if there's been no activity. If the problem is small, I take advantage of the eBay partial refund policy. See the Abusive buyer policy for more examples of activity that we don't allow. Research your model before purchasing this because there will be no returns for buying the wrong item. The eBay Money Back Guarantee applies to virtually every item on www.ebay.com. You can also check the progress of your return request at any time. This is obviously not how I shipped it out and was damaged in shipping. Now I'm supposed to give a full refund, but it says "once buyer returns the product", so doesn't this mean I won't have to since the can't return it? If you received an item that was as described but you changed your mind and do not want it anymore, the eBay Money Back Guarantee does not apply. If the returned item is opened, used, damaged, missing parts, or is damaged during return shipping because it wasn't packaged correctly, some sellers might deduct from your refund to cover the loss in the item's value. Remorse Return The return of a item that corresponds to the item description in the listing and has no defects, but the buyer has changed his/her mind to purchase it. Open a case and try to work things out with the seller. Offer you a partial refund and let you keep the item This can be a good compromise when the seller doesn't accept returns, but wants to offer you a gesture of goodwill say if you ordered the wrong thing by accident. This doesnt happen often, but it has happened! If youre responsible for the return shipping costs, you can choose howto send the itemback to the seller. On the next page you'll see the refund amount. I have reported the buyers, but I still have all 12 returns counting against me. Just go to the ResolutionCenter and let us know. Enter a return merchandise authorization number, if you use them. If you get in the habit of taking great pictures and as many pictures as possible, when faced with an Item not as described, no returns case with eBay and they see you have it notated and photographed, the chances are better that they will side with you. On the next page, enter your message and select, On the next page, enter your offer to replace or exchange the item and select. This feature may not be used to recoup market losses on items returned in the same conditionor to recoup return shipping and restocking fees.