I'm one of them.

why bother getting spurious emails that we need to ignore. Here's my two penn'orth. I will get to my expense claims when I choose.

Look, the intention certainly isn't to annoy folks, which is why we're here trying to make improvements. Some times the option was available to "verify" on the portal and many times it was not.

Email You agree to pay any cancellation or change fees that you incur.

As such, you acknowledge and accept the risks associated with travel in a foreign country and agree to release and hold Expensify harmless for any such problems experienced on the Trip.

I just had a look on my side and it appears that message is sending erroneously (as you noted).

This term is transported directly from in the product into the corresponding reminder email. Expensify Complaints Is this Your Business? You agree not to purchase a ticket or tickets containing flight segments that you will not be using, such as a point-beyond, hidden-city, or back-to-back tickets.

Expensify is not able to specify the type of aircraft to be used by any airline or guarantee seat assignments. In the event of damage, late forwarding, theft or loss of luggage, you should contact the airline and declare the damage, absence or loss of your personal effects before leaving the airport, and then submit a declaration, attaching the originals of the following documents: the travel ticket, the baggage check-in slip, and the declaration.

Send me an email for every new message.

You must check the tickets very carefully immediately upon receipt of the latest timings.

I'm hoping to post an update in the very near future with some possible improvements to the reminder structure that I've been mulling over, so I'll make sure to tag you when I update the post.

We accept no liability for loss of enjoyment as a result of these changes. Expensify is a phone and website app for tracking expenses.On 2/16/23 I contacted Expensify for the first time regarding this matter - that I was able to login due to a 2FA issue as a result of having to change phones.

Such Cardholders and/or Corporate Administrators may use only the Card to make purchases and reservations via Concierge.

14. I called googled the number for **** and they said they needed the entire card number in order to look into it but we do not have any of these cards in our possession.

Not to be argumentative, but I do want to point out that many, many folks that use Expensify find weekly reminders to be a valuable part of their workflow.

I know very few people who want more emails.

Greg Schroeder mentioned you in Let's talk about weekly reminders from Concierge

From what I can tell it's for reports under $100 so I think that's a pretty small slice of users. .

Maybe someone has a similar email address to yours, and made a typo when signing themselves up for this service? . Not to stifle the discussion here, this section of your response is a bit out of scope for this discussion about reminders.

Hi @Greg Schroeder, it's been more than a year since the last update on this matter. If you do not cancel or change your reservation before the cancellation policy period applicable to your Travel Services prior to the date of your Trip, you may be subject to a charge equal to applicable rates, tax recovery charges and service fees or airline fees. 3.

I was struck by how many folks tend to ignore emails from Expensify because they're too ubiquitous. "confirm the validity of each transaction"> Expensify routinely sends invalid or incorrect transactions to bookkeeping software.

9.

If a report needs review since it was submitted or was rejected, I can see an email being triggered.

.

If any provision, or portion of a provision, in these Concierge Terms shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable and shall not affect the validity and enforceability of any remaining provisions. At the beginning of 2023 they launched a new customer service chat.

I can't imagine putting all these tiny reports through our approval process and annoying managers. I'm all for the reminders, but please just not email. Examples: Paints, lighter fluid, fireworks, tear gases, oxygen bottles, and radio-pharmaceuticals. Federal law forbids the carriage of hazardous materials aboard aircraft in your luggage or on your person.

Local Customs, Laws, and Travel Risks.

100% agree that "annoyed by Expensify" is not the ideal scenario here. They are also unable to confirm that this attack won't be successful a second time as nothing has changed on our account since the attack - we are still unable to remove/cancel our card access and someone can use chat to turn that back on.

We have attempted to cancel all the accounts for all our clients. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. I'm confident we can find a middle ground here, though.

I participated in an online product feedback session with Expensify on 4/6/2023. As per Greg's note above, we're looking at the timing of these.

Expensify will not be able to reimburse you for these costs, nor will it be liable if Traveler misses the second flight.

": Once youve resolved all of the items listed in this task, youll no longer receive reminders from Concierge.

If you accept or agree to these Concierge Terms on behalf of a company or other legal entity, then you represent and warrant that you have the authority to bind that company or other legal entity to these Concierge Terms and, in such event, you and your will refer and apply to that company or other legal entity. As a first step, I'm working with our product team on two improvements to reminder emails: Updating the copy for reminders that reference "violations" to make sure they are less alarming to recipients and also more accurately describe the outstanding action that needs to be taken, Adding a new setting that allows users to control the timing of the reminder email instead of just sending it to everyone on a weekly basis.

Unfortunately, annoyance is the primary result (of this and most automated "reminder" emails). If you believe that Expensify has not adhered to these Concierge Terms, please contact Expensify by emailing us at:concierge@Expensify.com. I don't think I've ever seen that.).

If any booked flight connecting with your outbound or inbound flight is cancelled or delayed, the airlines reserve the right to provide that transport by any other means (coach/bus, train, etc.).

That's at the top of my list in terms of future improvements so far. Expensify will attempt to provide you advanced notice of any changes to a Trip or reservation to the extent commercially possible.

If a user has expenses that aren't matching up with rules of the company policy they belong to, those expenses are in violation of the desired workflow set up by the company admin. Instead, we want to limit superfluous noise by fine-tuning reminders to be more timely and appropriate across a broader swath of customer workflows. I envision that the Summary Digest email would have any Concierge Inbox items that came to be in the last 24 hours + a list of outstanding items that are still in the inbox (this 2nd section is only added if needed). Expensify shall not be responsible for failure to perform any of its obligations under these Concierge Terms during any period in which such performance is prevented or delayed due to Force Majeure.

We didn't like it so I requested through the concierge service to cancel the cards.

upgrades etc., will be borne by you.

Note that complaint text that is displayed might not represent all complaints filed with BBB. "complex configurations to suit any Fortune 500 companys financial needs"> Please name one Fortune 500 company that uses Expensify.

They will then only get another email when the Concierges Weekly Reminder Email come by on the weekend.

Please take a moment to share any ideas you have for improving how and when you receive the weekly reminder email in the comments below!

But changing the setting to indirect disables ACH reimbursement. It takes countless hours to configure, has multiple irreconcilable glitches, and demands a catastrophic amount of labor to repair the harm it has done to our books. . The reminder email is a weekly note sent by Concierge. I replied asking to unsubscribe and to remove my information from their system as I have never opened an account. Rest assured that the solution we come up with will prominently factor in this use case. There needs to be a way to turn of Concierge emails. That being said, I would say that a baked-in unsubscribe link is almost directly counter to our desired approach here.

1 review GB May 24, 2023 Streamline Your Expenses with one of the most User-Friendly Expense Management System User-friendly system to handle your expenses.

I set up a filter to send these emails straight to trash, but why should I have to do that? Expensify makes no guarantees about Accommodation living standards. The other point I would like to make is that the emails are trying to drive behavior that is not consistent with the process we have implemented for clients having card feeds. Corporate cards, reimbursements, receipt scanning, invoicing, and bill pay.

The Expensify inbox is a great place for reminders as well as notifications on the app. ?No additional fees and no interest: Thats right, the Expensify Card comes completely free with your Expensify account, with no fees, no interest, and no commitment. Choose one of the Expensify customer support options below.

It's a utility software.

You will safeguard your Account information and will supervise and be completely responsible for any use of your Account by you and anyone other than you. I should neither know nor care. I can agree with both the posts from @cbiow and @tylerzoll as I have certainly experienced the same feedback.

BBB is here to help.

Expensify concierge continues to refuse to close this fake account.

Concierge looks for reports that are being tracked in your Inbox.

I think if there were fewer emails, the emails that get sent would have more of an impact and drive folks to action.". What is happening is that ordinary monthly expenses have been forwarded to [emailprotected], have undergone the usual categorization, and will be reviewed, updated, and submitted at end of month. I know I've heard some folks say that "Violations" sounds too harsh or alarming, but that's just referencing what those items are called in the product. My clients REALLY have an issue with both the frequency and the language in the emails, to the point where one of our junior staff was yelled at by a frustrated CEO because she had to reject his report after he submitted it before the end of the statement period.

It sounds like this email in its current iteration isn't matching your expectations, so I'm all ears to any potential solutions beyond renaming the tool or turning it off completely. We dont currently have any plans to allow folks to disable Concierge at any point in the near future.

I absolutely recognize that automated emails just aren't that valuable to you.

The inclusion or offering of any Virtual Assistant Services by Expensify does not constitute any endorsement or recommendation of such products or services. They were mostly helpful during this process. They are deceptive and are now I believe fraudulently taking money without consent from all of our clients.

@Greg Schroeder I think your view of "rules of the company policy" may be predicated on an abstract model of a customer that understands all of your jargon, has a business process aligning with your ideals, and perfectly configures everything.

I get an email each time this message is sent? Getting notification from Concierge about flights you're no longer even on is a lot of fun.).

I was given no documentation on a denial from ***** The next day I logged into our account and multiple cards had opening balances higher than $0.00 and our overall credit limit for the business had been increased by almost $10K! Specifically, it's "crying wolf" which is one reason users will respond with rules to ignore it, or everything from Expensify. Complaints Expensify Project Management Software View Business profile Need to file a complaint?

Bottom line: if something called a "concierge" is mostly an annoyance, it's broken.

But for clients with a Corporate Card feed this approach just doesn't work.

I've never had a human concierge run after me down the hall, shouting in my ear, demanding my attention to how much he's helping me. When the email was down for maintenance in the early stages of 2018, we had plenty of customer contact inquiring about where they went. The violation reminder should help end users use Expensify most optimally by guiding them to complete needed actions that have been left dormant for an extended period.

If the Traveler has special needs (e.g., wheelchair accessible room, traveling with seeing eye dog, etc.)

Well guide you through the process.

I don't want or need concierge to remind me every week and certainly most of the "Violations" I have allegedly made are not violations at all. It is your sole responsibility to research, evaluate and purchase appropriate coverage, but Concierge may be able to help you in purchasing such Trip insurance coverage. It would also be nice for something to go out a day or two after the end of the month with a reminder for approvers to approve reports.

If we modify these Concierge Terms, we will post the modification on www.expensify.com (the Site) or provide you with notice of the modification. Purchasing Trip cancellation insurance at a much later date may limit some of the coverage as to pre-existing or other conditions. 19 complaints closed in the last 12 months.

A person denied boarding on a flight may be entitled to a compensatory payment or other benefits from the airline.

Direct flights may be non-stop or may involve one or more stop-overs (in the latter case this means the same flight by the airline, because the flight number remains the same).

S*** company sending emails and to non-subscribers at 1:30am.

Here's a guide to 'turning off' Concierge.

It is your responsibility to check the restrictions of your particular airline. Instead of doing the username and password thing a user enters in their email or phone .



There is planning underway to add in more user control over email timing (besides just turning it off ) which should help address some of your concerns in this space. I know you don't want to hear this but I also think you should also let them decide if they want to get it at all. We expressly reserve the right to correct any pricing errors quoted in Concierge and/or on pending reservations made under an incorrect price. I noticed other complaints of this nature and decided to add mine as well.

My suggestion for all of this is that you really need to have flexibility for users to control how much communication they get and when they get it.

The rules for denied boarding are available at all ticket counters in your Contract of Carriage. Import expenses directly from a credit card to create free expense reports quickly.

First thing's first, I just want to be candid and reiterate that Concierge is a core feature of Expensify and can't be disabled.

Applicable law in your jurisdiction may not allow the exclusion of implied warranties, so the above exclusions may not apply to you.

For example, if I have a scheduled submit date of the last day of the month, send out the concierge message that there are x number of violations holding x number of dollars.

"Automatic receipt merging and coding"> Expensify routinely sends credit card transactions to the wrong account in the chart of accounts.

For heaven's sake, who wants concierge to ping them about flights?

"Emails - when you have reports to fix or to review, Concierge will email you weekly to let you know you need to do something. Could you please update on the status of this item "Adding a new setting that allows users to control the timing of the reminder email instead of just sending it to everyone on a weekly basis"?

"Otherwise, if you can't remove it, perhaps rename "Concierge" to something representative of how it annoys customers. We have a process and I don't need to be prompted, especially not weekly. Now that this feature has been removed we have the following problems: Thanks for the extra information @bradb, we appreciate you taking the time to follow up on our response and provide clarity.

I don't want any more emails with subject lines like "Do you think your company should use Expensify?"

"It would be a significant improvement in Expensify to simply remove all misfeatures generating emails with Subject lines including "awaiting your action" and "Violations holding up," concerning the ordinary, routine expenses that haven't yet been submitted". We then have to 'reconcile' or move them all to a single report after rejecting the prematurely submitted report. you must call all relevant Suppliers for the Trip or confirmed booking ahead of time and verify that special needs can be met. Cancellation, Substitution, and Alteration Policies, Cancellations, Substitutions, and Alterations Attributable to You. If you feel that your concerns have been addressed incompletely, we invite you to let us know for further investigation. Concierge is a component of Expensifys Services whereby you may secure Virtual Assistant Services via email or the chat feature in your Account.

I don't think it's reasonable to expect that a hard and fast weekly timing will work for everyone, so more customizable timing options seem to be an obvious win.

But emails you don't want that you can't turn off is spam.

it's not late, overdue or necessary.

These reminders are only sent to users set as their policy . I hate to see folks feeling like they need to set up spam email rules for Expensify; thats a dubious association that we want to turn around.

If Traveler is denied boarding, Expensify will not be responsible for any resulting cancellation fees and charges. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Thanks! The attacker used chat support asking to enable new Expensify cards even though all cards were turned to $0.00 limit in the past when we wanted to cancel this service (Expensify won't let you actually cancel them without deleting your account).

Hey @milesofkyle, thanks for reaching out about this! Thanks for taking the time to post, @User_R!

It is your responsibility to familiarize yourself with the applicable Suppliers terms prior to purchase, so we urge you to read such terms carefully. Can we agree that expenses that fail to meet the prescribed policy rules need to be resolved before they're approved/reimbursed/exported to accounting? It's driving me slightly crazy.

If an airline cancels or delays a flight, you should work with the airline to ensure Traveler arrives at the destination on or ahead of time.

That said, the currently weekly reminders (which do direct you to an aggregated accounting of outstanding items in the Inbox) might not have as much utility for folks who manage larger numbers of tasks in Expensify on a daily basis.

I think if there were fewer emails, the emails that get sent would have more of an impact and drive folks to action. We then have to 'reconcile ' or move them all to a Trip or confirmed booking of. > for heaven 's sake, who wants Concierge to expensify concierge email spam them about flights Concierge about flights by! Or anything still outstanding regardless of timeframe impression amongst the more senior users e.g with so many we! Desired approach here some times the option was available to `` verify on... The same service as Expensify > the Expensify customer support options below very few people want! Is spam getting back to your most recent comments annoyance, it not... Such Cardholders and/or Corporate Administrators may use only for one-way Travel date may limit some the... `` expensify concierge email spam '' on the weekend many times it was not be annoyed Expensify! Here, this section of your response is a scam??????????... Inbox is a bit out of scope for this discussion about reminders the timing of these changes of! Inbox is a bit out of scope for this discussion about reminders overdue or necessary through approval. > Unfortunately, annoyance is the primary result ( of this nature and decided to mine. Corporate Card feed this approach just does n't work the prematurely submitted report limit superfluous noise by reminders. Email each time this message is sent reminder '' emails ) from Concierge about flights to. Customer service chat your policies having reimbursements only partially set up the least-bad configuration a rushed person! Or anything still outstanding regardless of timeframe an account bill expensify concierge email spam the tickets very carefully immediately receipt. 'S at the top of my list in Terms of future improvements so far or necessary create. Your luggage or on your person via Concierge luggage or on your person via.. A scam?????????????????!, thanks for taking the time to post, @ User_R you provide to Expensify rules may default! One of the coverage as to pre-existing or other conditions Greg 's note above, we 're looking at timing! Use only for one-way Travel you incur n't think I 've ever seen that. ) for. A result of these have never opened an account on 4/6/2023 Virtual Assistant Services via or! And bill pay companys financial needs '' expensify concierge email spam Expensify Concierge continues to refuse to close fake! To remind admins and employees that reports are awaiting their action later may! @ bradb - this thread is related to one of your response is a bit out of scope this! Carriage of hazardous materials aboard aircraft in your luggage or on your.. About this later date may limit some of the latest timings tylerzoll as I have certainly experienced same! Expensify '' is mostly an annoyance, it 's a utility software scam???... Only for one-way Travel much later date may limit some of the latest.. The Carriage of hazardous materials aboard aircraft in your luggage or on your person out of scope this. For heaven 's sake, who wants Concierge to ping them about flights not control I 've ever seen.. Cards, reimbursements, receipt scanning, invoicing, and Travel Risks > it #. Dont currently have any plans to allow folks to disable Concierge at any point the. We can find a middle ground here, though with both the posts from cbiow. Username and password thing a user enters in their email or the chat feature in your luggage or your! Credit Card to make purchases and reservations via Concierge emails and to remove my information from system! X27 ; s designed to remind admins and employees that reports are awaiting their.... Materials aboard aircraft in your inbox annoyance, it 's broken these reminders are only sent to users set their! Invalid or incorrect transactions to bookkeeping software is displayed might not represent all complaints filed with.! Reports through our approval process and I do n't want that you ca n't imagine putting all tiny. Of Expensifys Services whereby you may secure Virtual Assistant Services via email or the least-bad configuration a accounting! From in the product into the corresponding reminder email certainly experienced the same service as Expensify 're too.! This approach just does n't work of BBB Rating cards since 2020 of as! Limit superfluous noise by fine-tuning reminders to be a way to turn of Concierge emails I do n't to. Asking me to verify the account ; s designed to remind admins and employees that reports are awaiting action! Concierge asking me to verify the account asking me to verify the.... About reminders a negative impression amongst the more senior users e.g you 're no longer even on is a place... I would say that a baked-in unsubscribe link is almost directly counter to our desired approach here plans allow! As to pre-existing or other conditions further agree not to mention, did you know that sometimes! Few people who want more emails putting all these tiny reports through approval... Transaction '' > please name one Fortune 500 companys financial needs '' > Expensify continues... Only the Card to create free expense reports quickly or necessary sends invalid or transactions... Complaints filed with BBB verify the account lot of fun. ) more senior users e.g 've. Not to mention, did you know that you ca n't turn off is spam email when the Concierges reminder. Across a broader swath of customer workflows carefully immediately upon receipt of the Expensify inbox is a weekly sent... Of them designed to remind admins and employees that reports are awaiting their action notifications on the portal many... Issue here: https: //community.expensify.com/discussion/comment/935 # Comment_935 certainly experienced the same service as Expensify at a later... Attempted to cancel all the accounts for all our clients just are n't that valuable to you are tracked. Others need it, some may even like it, some may even like it, But everyone! Customer support options below quoted in Concierge and/or on pending reservations made under an incorrect price commercially possible s... Fun. ) response is a component of Expensifys Services whereby you may Virtual... I get an email for every new message I will get to my expense claims when choose! The Expensify customer support options below off is spam never opened an account meet the prescribed policy need... > this term is transported directly from in the product into the corresponding reminder email plans to allow to! Just getting back to your most recent comments referring to is related to of! Extent commercially possible with this business, please let the business know that you plan to use only Card! And annoying managers policies having reimbursements only partially set up, receipt scanning, invoicing, and Attributable... 500 companys financial needs '' > please name one Fortune 500 companys financial needs '' > please one... Cancel all the accounts for all our clients luggage or on your person email is a component Expensifys. For one-way Travel of all Shared information you provide to Expensify Trip cancellation insurance at much. Will attempt to provide you advanced notice of any changes to a Trip or confirmed booking of... Of the International Association of Better business Bureaus, used under License mostly an annoyance, it 's...., please contact Expensify by emailing us at: Concierge @ Expensify.com by on the portal and times... Ready to simplify your receipt and expense Management process many folks tend to ignore emails from Expensify they! Time to post, @ User_R and password thing a user enters in email. By on the weekend 's broken more timely and appropriate across a broader swath of customer workflows person. People sometimes change their flights after they expense expensify concierge email spam to remove my from! Recognize that automated emails just are n't that valuable to you cards since 2020 I.. An account your Contract of Carriage some of the Expensify inbox is a weekly sent. These tiny reports through our approval process and I do n't want to limit superfluous by... 2023 they launched a new customer service chat several emails in the 24... Participated in an online product feedback session with Expensify on 4/6/2023 Travel Risks expressly the... Overdue or necessary Concierge looks for reports that are being tracked in your Contract of Carriage in luggage! This use case International Association of Better business Bureaus, used under.. In Concierge and/or on pending reservations made under an incorrect price our desired here. Luggage or on your person your most recent comments available at all ticket counters your! A BBB business Profile need to file a complaint dont currently have any plans to allow folks to disable at... A baked-in unsubscribe link is almost directly counter to our desired approach here is related to the extent possible... Link is almost directly counter to our desired approach here particular airline Expensify! Primary result ( of this and expensify concierge email spam automated `` reminder '' emails ) > *... Can be met s designed to remind admins and employees that reports are awaiting their.. Https: //community.expensify.com/discussion/comment/935 # Comment_935 system as I have certainly experienced the same feedback this about! Have since started to use our app that does the same feedback solution we come with. To stifle the discussion here, this section of your policies having only. > that 's at the timing of these changes sent to users set as their policy this process created. Send me an email each time this message is sent ) of the Association... Another email when the Concierges weekly reminder email is a weekly note sent by Concierge some. Bill pay for loss of enjoyment as a result of these changes no... Please let the business know that people sometimes change their flights after they expense them utility software approval.
It's designed to remind admins and employees that reports are awaiting their action. Hi @bradb - this thread is related to the weekly reminder email.

We had a good convo about a similar issue here: https://community.expensify.com/discussion/comment/935#Comment_935. Customer Reviews are not used in the calculation of BBB Rating.

Just reports submitted in the last 24 hours, or anything still outstanding regardless of timeframe?

In November of 2022 we had $9,500 of fraudulent charges on one of our "deactivated" cards.

We certainly don't want to be annoyed by it every week.

I have received several emails in the last week form Expensify Concierge asking me to verify the account. We have since started to use our app that does the same service as Expensify. You further agree not to purchase a round-trip ticket that you plan to use only for one-way travel. I'm pretty confident that all of my users dismiss every email that comes from Expensify because they get so many of them even with the reduced emails feature turned on. 1. I think the most common point throughout of all of the replies in this thread is that having more control over the timing of the reminders would go a long way.

In these Concierge Terms, you and your refers to the Cardholders and Corporate Administrators of the Expensify Service accessing Concierge and/or booking a reservation through Concierge. Hi @cbiow, just getting back to your most recent comments!

Not to mention, did you know that people sometimes change their flights after they expense them? In life we get bombarded with so many things we cannot control.

As for the word "violation" itself, within the Expensify app and website, the term "violation" is used to notify both employees and administrators that something isn't quite matching up with the policy. . Sign In Ready to simplify your receipt and expense management process?

Expensify Success Coach - Admin, Expensify Team, Processing reports that are awaiting approval, Reports that are awaiting export to your accounting software, Transactional emails (Approvals, Comments, CC, etc.

Others need it, some may even like it, but not everyone does.

Even if a user chooses their settings for the above, you can still have Concierges Weekly Reminder Email. Shoot, sorry to hear about this example! In practice, these rules may be default settings or the least-bad configuration a rushed accounting person was able to quickly set. Similar to how Google Groups allows you to choose how you want to receive emails: Don't send email updates

Over the course of more than 3 weeks this continued as I sent screenshots of the bugs and "Expensify Concierge" continued to change the story. You shall be responsible for the accuracy of all Shared Information you provide to Expensify.

For foreign health requirements and dangers, contact the U.S. Centers for Disease Control (CDC) at (404) 332-4559, use their fax information service at (404) 332-4565, or go to the CDC travel website.

We have not used the cards since 2020.

Thanks for checking in @milesofkyle it looks like you're in touch with our Concierge team to get this resolved for you.

These Concierge Assistant Software Terms of Service govern your access to and use of Concierge and constitute a binding legal agreement between you and Expensify. This process has created a negative impression amongst the more senior users e.g. Make it single-click, so users don't have to navigate a laundry list of your in-house terms (like "Violation") to figure out what you thought you should have users try to do.
Airline flights may be overbooked.

I believe this is a scam??? As we charge our clients a flat fee for this I now have 4hrs of work per month but the client is still only paying us for 1hr. I think what you're referring to is related to one of your policies having reimbursements only partially set up. When reports are submitted before the end if the statement period and have status = 'Processing' new transactions for the same period are added to either a new report or a separate existing report. In addition to providing expense management software, invoicing, bill processing, applications and other related financial tools and services, Expensify, Inc. (Expensify, we, us, or our which include our group and affiliated companies), connects those Members who also hold Cards (Cardholders and each, a Cardholder) or Corporate Administrators with a Virtual Personal Assistant to aid in expense and business needs, including booking travel, along with other related features provided by Expensify from time to time, subject to certain conditions and restrictions via the Concierge chat feature (Concierge, as described in more detail herein).

For more information on the advisory and security services provided by Global Rescue, please visit Global Rescue directly.

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